For the purposes of compliance with European data laws, we are a data controller, as we determine how and why your information is Processed. The protection and confidentiality of your information is extremely important to us. Should you have any queries, comments or concerns about the way that we Process information, please feel free to reach out to us by emailing email@example.com
All tenants renting accommodation from us will be required to provide us with basic identifying information such as full name, nationality, passport number, physical address, telephone number and email address. We require this information in order to perform our contractual obligations to lease the relevant property, and provide related services, to you. As a tenant, or occupant, of one of our properties, you will receive bespoke personal service from us, and, accordingly, we will request, and keep a record of, any personal preferences, or requirements, you might have. This is so that we can fulfil our personal service obligations to you.
When you access the Platform, we may passively collect and store your data. This data may include details relating to, for instance, your IP address, your operating system or your browser details. You have control over what information is passively collected by making use of your browser settings. It is important to note that changes to these settings may affect the way in which our Platform operates. More information in this regard is set out in clause 3.
Any other information collected by us will only be Processed:
with your consent (which consent may be withdrawn at any time); or
where it is necessary:
to perform any contractual obligations towards you;
to operate our business functions and platform; or
to comply with our legal obligations; or
to protect your vital interests
We store all data for a minimum of 5 years, or as may otherwise be required by law.
When you interact with our Platform, we may collect certain personally non-identifiable information, including Internet Protocol (IP) addresses, domain names, your approximate geographic location, and a record of the Platform pages visited, the time visited and aggregated information that cannot be used to specifically identify a user.
Such information (which is collected passively) is strictly for statistical purposes and cannot, in and of itself, be used to identify a specific user.
“Cookies” are small data files that are stored on a website user’s computer by the web browser while the user is browsing the internet, and which contain data relating to the user’s online activity.
We may use your information to: improve your experience with us by, for example, using information relating to your preferences to personalise our services to meet your needs; manage bookings; review usage and/or operation of the Platform; respond to correspondence received from you; contact you for any other reason, but only if we have received your express permission.
Our service providers
We may share your information with certain employees, staff, contractors and service providers but strictly on a need to know basis. These service providers will only be able to access the minimum amount of information necessary, and they may not share your information with third parties.
We may share your information in any manner necessary in order to comply with any law, regulation legal process or governmental request. We may also access and/or disclose your information where it is necessary in an investigation relating to public safety, or where it is otherwise necessarily required by law.
For Vital Interests or Security Purposes
We may disclose your information: as necessary where there has been a violation of the rights of any third party, or of any legal document or contract related to our services or the Platform; and in order to protect the vital interests of a person such as in a medical emergency.
The protection of your information is extremely important to us, and we accordingly maintain appropriate procedures in order to keep your information safe and secure.
In order to ensure that your personal information is Processed with an appropriate level of privacy, we have adopted the following principles with regard to the Processing of your information:
we only Process data in a lawful, fair and transparent manner;
we only collect personal data for specified and legitimate purposes;
the personal data that we collect is limited to what is relevant and necessary for the purpose for which it is Processed;
to the extent that we can, we will ensure that we keep your personal data accurate, up to date and complete, and furthermore ensure that all inaccurate and incomplete information is rectified or deleted;
we will only store your personal data for as long as is necessary for the purposes for which the data is collected; and
we will only Process personal data in a manner that ensures the appropriate security of your personal data.
You have the following rights:
right of access, which includes the right to request a copy of the information that we hold about you (which request may be subject to a reasonable administrative fee);
right of rectification, which allows you to request that the data we hold about you be corrected;
right to be forgotten, which allows you to request that the data we hold about you be erased in circumstances where such erasure is permissible (which request may be subject to a reasonable administrative fee);
right to restrict the Processing of your data in certain circumstances;
right of portability, which includes the right to have the data that we hold about you transferred to a third party;
right to object to certain types of Processing, for instance, to direct marketing, and to object to automatic Processing or profiling of data;
right to judicial review, which includes the right to complain to any relevant authority regarding our use of your data; and
right to withdraw your consent to us Processing your data.
Your data may be Processed in foreign jurisdictions from time to time. We will ensure that our host providers are subject to laws and/or policies that uphold principles for the reasonable processing of information substantially similar to the data protection laws of South Africa and the European Union in order to ensure the greatest level of protection of your data.
We will only Process information of persons under 18 years of age with the express consent of their parent or guardian and this information will typically be limited to basic identifying information and relevant personal preferences or need-to-know dietary or medical requirements.
Name of Property Owner: Crescent House Proprietary Limited
Registration No. 2007/022306/07
Address: 8 First Crescent, Camps Bay, 8040, Cape Town, South Africa
Contact Telephone Number: +27 79 014 7937
Contact Email Address: firstname.lastname@example.org